• User Experience**

Vocab:

Location: Address

Room: Space for rent IE conference room, desk/seat (smallest unit of rental)

High Level User Flows

Model

LoginRegister.jpg

FindBookASpace.jpg

listSpace.jpg

Features:

Accounts:

Register

Login

Profile

favorite perches

History

- Perch Review

- Percher Review

Contest Perch Review

Alerts/Notifications

Email Alerts

User preferences

Booking Calendar

Ban User

Listing

Add/Edit Profile

Photos

Schedule Availability

Restrict to grade of User

Remove Listing

Manage Space

list of spaces

Review Bookings by time

Cancel Bookings

- time limits

Request References

export ICS file / excell

Finding

Search

Date/Time Block, Geography, Amenities, Rating, number of rooms Type of space

conference room, desk space, auditorium

Geographical Browse

find spaces in your city

refine results

New Spaces

Watchlist

Contact owner

Booking

Confirmation

Take Money

Email Notifications/Reminders

Verification for first user/identity

• Is PayPal account verified?
• How do hotels verify guests?
• Show photo ID at time of rental – Matches billing information
• Show credit card paid with.
  • Credit card same last four digits as card used to pay.
• Request a recommendation from previous landlord or a character reference from friend, etc.
  • Be referred to the network by an existing member (either renter or rentee)?
• Membership
  • Subscription fee
• Should deposits be taken? Holds on credit cards? Need to look into this more.
  • Like U-Haul? Unless there are problems not necessary.

Verification of reliability through post transaction ratings

• After transaction e-mail both parties a survey.
• From dashboard ratings and reviews can be disputed.
• Review space
  • Based on Brian’s research into user needs.
  • I got in okay?
  • Yes/No questions
    • Would you rent this space again
    • Would you recommend this space to other users
    • Was it accurately described on the website?
      • Space, privacy, etc.
      • Comments
    • Did it have the amenities it claimed?
      • Comments
  • 5 Star Ratings
    • Quality of coffee?
    • Strength of wifi?
    • Provider was friendly, professional, etc.?
    • Transportation/Parking??? Not sure how to state this
  • Overall review

• Recommend Renter
  • Space was left in what shape? Five star rating?
  • Would you rent to this user again?
  • Would you recommend renting to this user?
  • Would you be willing to recommend this user to another renter?
    • Preferred method of communication?
      • Email
      • Phone, etc.
  • Overall review

8.png